This section outlines Aastra On Line's Terms and Conditions and scope of services. If you have any questions, comments, or concerns regarding any of this document, please feel free to email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Sales and Refund Policy

Please review this policy carefully as it contains the terms of sale that govern your purchases at the Aastra Online Store. This policy set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those related to the Aastra product warranty and terms of use for Aastra products and services. Your placement of an order at the Aastra Online Store constitutes your agreement that this policy and all of the terms and conditions contained therein, applies to the order and products and services contained therein, so be certain you fully understand them before you place your order.

Please note there may be limitations on your right to return and obtain a refund for products and services purchased at the Aastra Online Store.

Hours of Operation

If you would like product information, pricing information, order status information or other assistance, the Aastra Online Store Team is available to assist you by phone at +33 1 78 768 768

E.U. and Switzerland Sales Only

The Aastra Online Store sells and ships products only within the E.U. and Switzerland. No shipments can be made to addresses outside the E.U. and Switzerland. You may not export for purposes other than your own use any products purchased at the Aastra Online Store to countries outside of the country to which the order was shipped.

Software products subscription

If you have an Aastra Online Store account, you can select software products subscription for purchase at the Aastra Online Store. At the time of checkout, Aastra will obtain an authorization from the credit card you have provided the Aastra Online Store. For purchases which are based on a subscription model or which require multiple payments, you authorize Aastra by placing the order to obtain authorization from the credit card you have provided for all subsequent payments.  Such payments will continue until you notify via email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it that you want to terminate this subscription. The subscription termination will be effective at the reception of your email or at a later date if specified.

Software Products End User License Agreement

Please note that the End User License Agreement (EULA) applies to all Aastra Link and HUD software obtained via the Aastra Online Store, irrespective of whether such software is sold by Aastra or provided free of charge.

Proof of Purchase

Aastra will send you a confirmation of your order via email.

Custom-Configured Product

Aastra offers certain products that may be custom-configured to your specifications, and Aastra encourages you to review your order carefully. Since a custom-configured product is built to your specifications, the order cannot be changed, modified, or cancelled once your order has been placed. Please review Aastra's return and refund policy carefully before ordering Aastra Box[add link].

Payment Method: Credit Cards

Aastra allows you to make your purchases using credit cards (Visa and Master Card).  Please read carefully our policies with respect to payment method before you place your order.

Whether you order online or phone in your order to Aastra, you may pay by credit card (Visa and MasterCard). Aastra is unable to accept credit cards issued by banks outside of the E.U. and Switzerland. When you provide Aastra with your card information, Aastra will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Aastra will not bill your credit card until your order has been reviewed and accepted.

The Aastra Online Store requires the credit card security code for your card for any telephone or online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card on the back of your card, on the signature panel (Visa and MasterCard).

Sales Tax

In addition to the price of your purchases, Aastra will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is placed. If you phone in your order, the Aastra Online Store sales representative will provide an estimated euros total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the country to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order was received in Aastra's system will apply. The proof of purchase that Aastra mails to you will include any applicable sales tax.

Shipping

As the delivery of your order is beyond Aastra's control once your order leaves Aastra's facilities, Aastra cannot assume liability for late deliveries, regardless of the delivery method you specify.

Signature is required for delivery: Most of Aastra's shipments contain valuable equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that Aastra is not able to adjust the shipping address once a package has left Aastra's warehouse. Title and risk of loss to all products will pass to you on delivery.

Undeliverable Packages: Occasionally packages are returned to Aastra as undeliverable. When the carrier returns an undeliverable package to Aastra, please contact Aastra to make arrangements for reshipment.

Failed Delivery Attempts: Most of Aastra's carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Aastra.

Order Processing

The estimated shipment leadtime shown in the eShop is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Aastra does not begin order processing until Aastra receives all the information that it needs and full payment or a full authorization, in the case of credit card.

Aastra aims to begin order processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding bank holidays.

Prices

The Aastra Online Store endeavours to offer you competitive prices on current Aastra products and third-party products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax and shipping charges. Aastra reserves the right to change prices for products displayed at the Aastra Online Store at any time and particularly to correct pricing errors that appear on the Store.

Product Availability

Aastra makes every effort to ship your product as soon as possible.  However, please note that shipping dates may change due to changes in supply. Aastra will not contact you unless there is a material change in the shipping estimate.

Aastra encourages you to contact Aastra Online Store Team at +33 1 78 768 768

Aastra makes every effort to supply you with the products you order, but there may be occasions when Aastra confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Aastra learns that the products no longer are being manufactured or they otherwise become unavailable to Aastra, when Aastra cannot source components for the configuration you ordered, or when there was a pricing error at the Aastra Online Store when you ordered. In those circumstances, Aastra will contact you to inform you and, if you are interested, Aastra may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Aastra will cancel your order for products Aastra cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Product Warranty

By purchasing from the Aastra Online Store, you acknowledge that you are business and that the sales transaction constitutes a business to business transaction for the purposes of warranty legislation.  All Aastra hardware products carry a one-year Limited Warranty against defects in materials and workmanship.

One-year limited warranty for Aastra Products

By purchasing at the Aastra Online Store, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review Aastra's warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.

Non-Aastra-branded, third-party products are, to the greatest extent permitted by law, sold "AS IS" by the Aastra Online Store, but may be accompanied by their manufacturers' standard warranties. Aastra sells "AS IS" products as is, where is, and with all faults, and without express or implied warranties from Aastra.

Products sold through the Aastra Online Store that do not bear the Aastra Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions packaged with the products. Aastra's Limited Warranty does not apply to products that are not Aastra-branded, even if packaged or sold with Aastra products. Please contact the manufacturer directly for technical support and customer service.

Support services

Terminals bought from the Aastra Online Store that are not part of an Aastra Link system configuration bought from the Aastra Online Store come with no support services.

Aastra Online Store Software Licenses

Your use of Aastra-branded software is on the terms of the license in effect for the software at the time of purchase. You will be asked to agree to the terms of the applicable license at the time that you install the software. You may review examples of some of Aastra's licenses, including limitations, by clicking the appropriate link below. Please be aware, however, that your purchase is subject to the particular license that accompanies the software and you must agree to the terms and conditions of that license when you install the software.

Software license information: the End User License Agreement (EULA) [add link] applies to all Aastra Link and HUD software obtained via the Aastra Online Store, irrespective of whether such software is sold by Aastra or provided free of charge.

Return and Refund Policy

If you are not satisfied with your Aastra purchase of a product, please call +33 1 78 768 768

NOTE: Aastra recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Aastra or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Dead On Arrival (DOA) Product: System Failure Out of the Box

An Aastra-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Aastra Online Team at +33 1 78 768 768
  • Replacement: Aastra, at its expense, will ship another of the same product. Aastra Online Technical Support will put you in touch with an Aastra Online Store Sales Support Representative who will arrange for replacement and the DOA product's return.
  • Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
If Aastra Online Technical Support determines that a returned product is not DOA, Aastra will apply Aastra's standard product warranty to the product. Further, if Aastra Online determines that you have misrepresented a returned product's condition and that the product is not DOA, Aastra may impose a EUR 300 handling fee.

This DOA policy applies only to Aastra-branded hardware products currently offered at the Aastra Online Store. As new products are offered, Aastra reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Aastra brand name. You must call the manufacturer directly with any third-party product issues.

Defective Items

Aastra Branded Products
If you discover what you believe is a product defect for any Aastra-branded product, please contact Aastra Online at +33 1 78 768 768

Non-Aastra Branded/Third-Party Products
If you discover what you believe is a product defect for any third-party product, please contact the manufacturer of such third-party product directly for information regarding the manufacturer's warranty. Please note that products sold through the Aastra Online Store that do not bear the Aastra brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. Aastra's Limited Warranty does not apply to products that are not Aastra-branded, even if packaged or sold with Aastra products.

Other Terms and Conditions

  • Aastra is not responsible for typographical errors. Aastra reserves the right to cancel any order you have placed if there was a typographical error on the Aastra Online Store concerning the pricing or availability of any item you ordered when you placed the order.
  • Aastra reserves the right to change the terms and conditions of sale at the Aastra Online Store at any time.
  • Aastra may make changes to any products or services offered at the Aastra Online Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the Aastra Online Store with respect to products and services may be out of date, and Aastra makes no commitment to update the information provided at the Aastra Online Store with respect to such products and services.
  • Aastra reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Aastra Online Store, or to any portion of the Aastra Online Store, for any reason; (2) to modify or change the Aastra Online Store, or any portion of the Aastra Online Store, and any applicable policies or terms; and (3) to interrupt the operation of the Aastra Online Store, or any portion of the Aastra Online Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
  • To the extent permitted by law, all sales at the Aastra Online Store are governed by [Swiss] law, without giving effect to its conflict of law provisions.
  • No Aastra employee or agent has the authority to vary any of the Aastra Online Store's policies or the terms and conditions governing any sale.
  • If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
  • Aastra's failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Aastra of any provision or any right it has to enforce these policies, nor shall any course of conduct between Aastra and you or any other party be deemed to modify any provision of these policies.
  • These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.
  • The Aastra Online Store provides access to Aastra international data and, therefore, may contain references or cross references to Aastra products, programs and services that are not announced in your country. Such reference does not imply that Aastra in your country intends to announce such products, programs or services.

© 2007 Aastra Telecom Schweiz AG. All rights reserved. Unauthorized duplication is a violation of applicable laws.