Included servicesAastra On Line customers who have bought Aastra Link software subscription or SMB plans benefit from the following support services:
- Assistance with installation (if you do not choose the Installation option);
- Initial training on phones and on the Aastra Link web administration user interface;
- Telephone access to our Customer Care Engineers during coverage hours;
- System monitoring;
- Free Software-Feature updates for your Aastra Link system;
- Unlimited support via our on line ticketing system.
On demand services |
 |
For customers who do not buy an Aastra Link software subscription or a SMB plan and who are looking for a technical assistance, they can purchased support hours per block of one or five hours. You will receive an ID allowing you to access our customer care center or to submit a ticket via our on line tool.
- One hour support – 100€
- Five hours support – 400€
Following services are available as part of these support hours: installation help, configuration of dial plans and trunks, configuration of phones and troubleshooting.
|
Support